How can we help?
Most answers are below. If not, write to us.
Frequently asked
I can't log in
Make sure you're entering the email you signed up with. We use a one-time code by email — check spam if it doesn't arrive, and try again after 30 seconds.
How do I cancel my subscription?
Settings → Subscription → Manage subscription opens the Stripe customer portal. Cancel there; access continues until the end of the current billing period.
I want to delete my account
Settings → Delete account (under "Danger zone"). This is permanent and removes your profile, photos, messages and matches. Export your data first if you want a copy.
How do I report a listing or a user?
Open the profile → three-dot menu → Report. Pick a reason and submit. Our team reviews reports and acts on them.
I forgot which email I used
Email us from any address you control — we can help you recover your account after verifying ownership.
Contact us
We reply as soon as we can.
Coming soon
We'll open the contact form when launches publicly. In the meantime, the FAQ above covers most questions.
Prefer email? Write to support@roomie.wtf